idxbig Platform Privacy Notice
This page describes what we collect when you use idxbig and how we keep that data protected. We at idxbig take your privacy seriously. Our platform operates across supported jurisdictions in Southeast Asia, and we comply with applicable data protection laws in each region where we offer our service.
When you open an account on idxbig, create a deposit method, or place activity on our sportsbook, live-dealer tables, slots, or esports markets, we collect information necessary to verify your identity, process your transactions, and detect fraud. We also collect technical data — your IP address, browser type, device identifiers — to understand how you interact with our platform and to maintain service security.
Our commitment is straightforward: we collect only what we need, we store it securely, and we do not sell your personal data to third parties. This notice explains our practices in detail.
What we collect and why
We collect your email address, full name, date of birth, and phone number during account registration. We also collect your residential address and national ID number (or passport details) as part of our Know Your Customer (KYC) verification process. This information is mandatory under anti-money-laundering regulations in the jurisdictions where we operate.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction records from our payment processors. We store these records to reconcile your account balance, detect duplicate deposits, and comply with financial reporting obligations.
We collect technical data automatically: your IP address, device type, operating system, browser version, and the pages you visit on idxbig. We use cookies and similar tracking technologies to remember your login session, store your language preference, and measure how often you access our live-dealer tables, sportsbook, or slots sections. This helps us improve our platform's performance and user experience.
When you contact our support team — whether by email, live chat, or contact form — we retain your message and our response. We use this data to resolve your issue, train our support staff, and identify common problems with account verification or withdrawal processing.
How we use your data
We use your personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering and counter-terrorism-financing regulations. We also use it to detect fraud, investigate suspicious account activity, and enforce our terms of service.
Your technical data helps us maintain platform security, diagnose technical issues, and optimize our live-dealer studio streams, sportsbook odds feeds, and slot game performance. We analyze aggregate usage patterns — for example, which games are most popular during Liga 1 matches or Piala AFF tournaments — to improve our product offerings.
We may contact you by email or SMS to confirm your account status, notify you of security alerts, or inform you of service maintenance. We do not use your data for marketing unless you explicitly opt in.
Third-party processors and data transfers
Our servers are located in multiple jurisdictions, including outside Southeast Asia. Your data may be transferred to and stored in countries with different data protection laws than your own. We ensure that all third-party processors — payment gateways, hosting providers, analytics services — sign data-processing agreements that require them to protect your information to the same standard we do.
We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banking partners) only to the extent necessary to complete your transaction. We do not sell your data to advertisers, data brokers, or other commercial entities.
We may disclose your information if required by law, court order, or government request. We will notify you of such disclosure unless legally prohibited from doing so.
Your rights and our commitments
You have the right to request access to your personal data, correct inaccurate information, and request deletion of your account and associated records (subject to legal retention requirements). To exercise these rights, contact our support team at the address provided below.
We retain your data for as long as your account is active and for a period thereafter to comply with financial and legal obligations. After that period, we delete or anonymize your information unless we are required by law to retain it longer.
We use industry-standard encryption (SSL/TLS) to protect data in transit. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. However, no system is completely secure; we cannot guarantee absolute protection against all threats.
If you believe your data has been compromised or misused, or if you have questions about our privacy practices, contact us at the address below. We will investigate and respond within a reasonable timeframe.
Cookies and tracking
We use cookies to store your session token, language preference, and device identifier. These cookies expire when you log out or after a set period of inactivity. We also use analytics cookies to measure traffic to our sportsbook, live-dealer, and slots sections. You can disable cookies in your browser settings, but doing so may limit your ability to use idxbig.
Contact idxbig
If you have questions about this privacy notice or our data practices, contact our support team. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
This notice was last updated in 2024 and may be revised at any time. We will notify you of material changes by email or by posting a notice on our platform.