idxbig FAQ
Users of idxbig ask questions across several core areas: how to open and verify an account, how deposits and withdrawals work, what games and markets we offer, and how we protect account security. This page addresses the most common inquiries so you can find answers without contacting support.
Our FAQ covers account setup, payment methods including DANA, e-wallet, mobile banking, and local payment, game categories from live-dealer tables to esports markets, and security practices. If your question falls outside these topics, or if you need to report a specific transaction issue, our support team can assist.
Read the sections below in order. For detailed legal terms, refer to our Terms and Conditions page. For jurisdiction and eligibility rules, see our Legal Notice. If you cannot find an answer here, contact support with your account email and a description of your issue.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment / e-wallet / mobile banking / local payment / online payment / e-wallet
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Account and registration
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users in supported regions across Southeast Asia, including Indonesia, can access idxbig's sportsbook, live-dealer tables, slots, and esports markets. Before opening an account, verify that your jurisdiction allows access to online gaming platforms. If you are unsure, consult local regulations or contact our support team. We do not operate in territories where our services are restricted by law.
KYC (Know Your Customer) verification requires a government-issued photo ID, proof of address, and in some cases a selfie for identity confirmation. Accepted ID types include passport, national ID card, or driver's license. Proof of address can be a utility bill, bank statement, or rental agreement dated within the last three months. Submit documents via your account dashboard. Our verification team reviews submissions and notifies you of approval or requests for clarification. Processing typically takes one to two business days. Incomplete or unclear documents may delay verification.
Our support team aims to respond to account and transaction queries within one business day. During peak periods or around major events like Liga 1 matches or Piala AFF tournaments, response times may extend to two business days. For urgent issues such as account lockouts or suspected fraud, contact support immediately and mark your message as urgent. We provide support in English and local languages. Response times are subject to verification windows and support availability.
Payments and transactions
Deposit ranges vary by payment method. DANA, e-wallet, mobile banking, and local payment typically support deposits from a minimum threshold up to a daily limit set by the payment provider. online payment transfers and bank deposits via e-wallet, mobile banking, local payment, or online payment may have different minimums and maximums. Check the deposit page in your account for exact ranges for each method. Deposits are processed immediately for e-wallets and within one to two hours for bank transfers. Contact support if a deposit does not appear in your account within the stated timeframe.
If a deposit or withdrawal does not complete, check your payment provider's app or bank account to confirm whether funds were deducted. If funds were deducted but did not appear in your idxbig account, contact support with your transaction ID and payment method. For e-wallet deposits via e-wallet, mobile banking, or local payment, reversals typically occur within 24 hours. For bank transfers, contact your bank to verify the transaction status. Do not attempt the same transaction multiple times; wait for support to investigate. We will credit your account or arrange a refund once the issue is resolved.
Games and markets
Live-dealer tables feature real dealers and real cards or wheels streamed from multi-camera studios. Games include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. You interact with the dealer and other players in real time. Slots are automated games with spinning reels and fixed paylines. Examples include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots use random number generation; outcomes are determined instantly. Live-dealer tables offer a social experience; slots offer faster gameplay and lower minimum bets.
Free bets are credits applied to your account that you can use on sportsbook markets such as Liga 1 or Piala AFF matches. Free spins are credits for slot games. Both are promotional offers that may be awarded on account opening, during seasonal events like Idul Fitri or Imlek, or as part of loyalty rewards. Check your account dashboard or promotions page to see active offers. Free bets and spins carry terms — they may be restricted to specific games or markets, and winnings may be subject to rollover requirements. Read the terms for each offer before use.
Security and account care
We protect account data using industry-standard encryption and secure storage practices. Your personal information, payment details, and transaction history are encrypted and stored on secure servers. We do not share your data with third parties except as required by law or to process your transactions. Our Privacy Policy details how we collect, use, and protect your information. You can request a copy of your data or ask for deletion by contacting support. We comply with data protection regulations in supported jurisdictions.